Check the order status and destination #
Confirm the order reached a status with card creation enabled and that a Trello board and list are selected for that status.
Review logs and authorization #
Open the plugin’s Status > Logs section and review the failed request. If Trello authorization was revoked or expired, reconnect the account in Settings and try again.
Retry safely #
After correcting the issue, use Retry failed card creation on the order. Repeated requests for the same order, status, board, and list do not create another card. A different enabled status or destination can create another card. If an earlier request was interrupted and you are unsure whether Trello created a card, check Trello before retrying. If Trello cannot confirm whether a card exists, creation is paused to avoid duplicates.
